We were looking at similar chairs as a "big patio furnishings store" that cost twice as much, when we found these we were skeptical of the quality but figured we'd try them.I so glad we did! These chairs are great. First we ordered with free shipping, which they said would take 7-10 days to arrive. We literally got them in TWO days. Granted they ship from the West Coast and we are in AZ..but still we were happily surprised.Second, they were packed extremely well. Protected, fully assembled. This was too easy I thought.Third - pads are nice, seats are comfortable AND they are long enough that my husband (who is 6'4") can fit on it comfortably and his legs don't hang off the endFinally the customer service is top notch. Quick, responsive (they investigate issues) etc.My only "bummed out moment" was with the cushions. I ordered textured beige, when they came...they we more of a pale, pale yellow/cream and I was expecting something more brown.Customer service was helpful, but they said the manufacturer wouldn't swap out the cushions, for a different color I'd have to send everything back.It wasn't a deal breaker and I'll just accessorize with pillows. Cushions can easily be replaced over time. The importance thing is the seats themselves are sturdy, come assembled and look great!I'll definitely be a repeat customer if I need more patio furnishings