I've never purchased furniture without physically looking at it in-person. After reading the numerous reviews, I decided to give it a try. The communication with the delivery company was stupendous. They will communicate with you days in advance, and provide you a day and time of delivery. The individuals who delivered the furniture were friendly and they brought the box inside my home. I carefully opened the box to not damage any pieces. I laid out all the pieces and started assembling. You must be patient and give yourself at least 2.5 - 3 hours. Read the instruction booklet carefully, and the assembly will go smoothly. The complaints from buyers are, in my opinion, Irrelevant. Just be patient and take your time especially when installing the seat cushions. There was no damage to report, the color of the table is very good, size is perfect for our smaller space, and comfort is very good. I highly recommend purchasing one especially if you have a smaller dining area, or your empty nester.